90 Minute Bite-Size Collection

Short, sharp and effective training options


We offer a carefully selected range of short, sharp and effective training options known as the 90-minute Bite-size Collection. The Collection provides a valuable resource for supporting particular groups such as Council and Board Members with training in particular areas in a concise and timely format.

Below are some examples of brief outlines that we have previously delivered.

Example Outlines


Remote Management Skills

Learn to deal with the conundrum of remote management and still create a high performing team.

Topics will include

  • The business case for remote teams
  • The conundrum of the remote manager
  • Management behaviours that support the remote team
  • Delegating in the remote world
  • Re-learning people management

What you can expect

  • All the generic expectations
  • Useful models & behaviours
  • Recognised self-assessment tool
  • Group discussion and sharing best practise

Motivating for Success

Learn to recognise what motivates your people using simple skills and maintain their engagement.

Topics will include

  • Why motivation means business success
  • Recognise what motivates your team
  • Discover the motivational tool kit
  • Removing obstacles

What you can expect

  • All the generic expectations
  • Useful models & behaviours
  • Tools and techniques
  • Group discussion

Managing Difficult Customers

Learn to deal with disruptive, demanding and difficult behaviour.

Topics will include

  • Taking control of the call
  • Disengaging emotions in difficult situations
  • Saying “No!” and meaning it
  • Giving unwelcome news with respect
  • Choosing the ‘glad’ route to accepting criticism

What you can expect

  • All the generic expectations
  • Practical models & behaviours
  • Tools and techniques
  • Group discussion

Empowering Service Delivery

Learn to feel valued as a customer service provider.

Topics will include

  • The delivery chain
  • Mapping the customer journey
  • Value adding data
  • 5 step process to improve efficiency
  • Building the service team culture

What you can expect

  • All the generic expectations
  • Recognised tools and techniques
  • Group discussion and sharing best practice
  • Individual feedback

The Art of Making an Impact

Increase your confidence and presence when dealing with the public, other councillors and officers of the council.

Topics will include

  • Conveying the right message
  • Making the message convincing

What you can expect

  • All the generic expectations
  • Useful tools & techniques
  • Personal feedback
  • The Impact & Presence Pocket Book

Managing Difficult Situations

Build your confidence in dealing with difficult situations easily before they affect your valuable Ward time.

Topics will include

  • Understanding the stages of anger and it subsequent aftermath
  • Recognise the personal behaviours that sooth and inflame different situations

What you can expect

  • All the generic expectations
  • Useful tools & techniques
  • Group discussion and sharing best practise

The Human Aspects of Time

Increase your awareness of how you spend your time and the discipline you need to make everything you do value added.

Topics will include

  • Understanding the perspectives of time
  • Dealing with your time bandits

What you can expect

  • All the generic expectations
  • Useful tools & techniques
  • Relevant Exercises
  • Group discussion and sharing best practise

Being an Effective Committee Member

Learn to deal with meeting protocols and make a positive and productive impact on the meeting.

Topics will include

  • Demonstrating your Councils ‘brand’
  • The preparation principles of the committee meeting

What you can expect

  • All the generic expectations
  • Useful models & behaviours
  • Group discussion and sharing best practise

Motivating for Success

Learn to recognise what motivates your colleagues and constituents using simple skills and maintain their engagement.

Topics will include

  • Recognise what motivates people
  • Discover the motivational tool kit

What you can expect

  • All the generic expectations
  • Useful models & behaviours
  • Tools and techniques
  • Group discussion

Chairing the Committee

Learn to broaden your range of behaviour and increase your success.

Topics will include

  • The roles, responsibilities and behaviours of the chair
  • Maintaining decorum within the committee meeting

What you can expect

  • All the generic expectations
  • Useful models of behaviours
  • Group discussion and sharing best practise

Ready to make an impact and empower your business? Enquire Today