Specialist & Professional Skills Training

Build & Maintain Your Skills

“Creative thinking may mean simply the realization that there’s no particular virtue in doing things the way they have always been done.”

– Rudolph Flesch

To remain at the top of your professional game is dependent on continuing to develop your professional skills and knowledge. Specialist skills training will enable those in a professional position to build and maintain their skills throughout their careers.

This covers a number of areas ad is unique to the client. Some generic skill sets are; Project Management, Facilitation Skills, Presentation Skills, Customer Services, and Process Re-Design.

See below examples of brief outlines.

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Example Outlines

Presentation Skills

Gain feedback from your audience on your presentation style.

Topics will include

  • Structuring a presentation
  • The importance of the presenter
  • Engaging the audience
  • Gaining the right response
  • Building a plan of delivery

What you can expect

  • All the generic expectations
  • A structured approach
  • Experience of delivering a presentation
  • Constructive feedback
  • Recognised tools and techniques

Project Management: The Human Touch & Lean Thinking

Assess the relevant tools, techniques and methodology.

Topics will include

  • Why do process Improvement?
  • Process mapping & flow charting
  • What is LEAN thinking?
  • DMAIC Methodology

What you can expect

  • All the generic expectations
  • Recognised tools and techniques
  • Group discussion and sharing best practice

Managing Difficult Customers

Learn to deal with disruptive, demanding and difficult behaviour.

Topics will include

  • Taking control of the call
  • Disengaging emotions in difficult situations
  • Saying “No!” and meaning it
  • Giving unwelcome news with respect
  • Choosing the ‘glad’ route to accepting criticism

What you can expect

  • All the generic expectations
  • Practical models & behaviours
  • Tools and techniques
  • Group discussion

Facilitation Skills

Increase your confidence in supporting groups to reach a productive conclusion. Empower others to take control and responsibility for their own efforts & achievements.

Topics will include

  • What is facilitation?
  • Using tools of engagement
  • Understanding how to empower others
  • Participative methods
  • Creating a structure

What you can expect

  • All the generic expectations
  • Easy to implement models
  • Practical tips and techniques
  • Opportunity to practise
  • Personal feedback

Ready to make an impact and empower your business? Enquire Today